QvonHelp CenterHelp Center
Step-by-step guides to Qvon: the till, waiters, the kitchen, the pickup screen, menu, stock and the back office. Pick a section or start typing to search.
Quick start
Sign-up, launching in one evening, devices and how the back office is laid out.
Till
Shifts, orders, payment, refunds and receipts on the cashier's screen.
- How to sign in to the till
- How to open a register shift
- How to ring up an order
- Sizes, add-ons and item comments
- Dine in, takeaway, table or delivery
- "Send to kitchen" or "Pay": what's the difference
- How to take payment
- Discounts, tips and service charge
- Guests and bonuses
- How promotions work on the till
- Order queue: statuses and handing over
- How to add items to an existing order
- How to cancel an order
- How to issue a refund
- Stop list: how to take an item off sale
- Cash deposits and withdrawals (cash pickup)
- How to connect a receipt printer
- How to reprint a receipt
- How to close the shift and what's on the Z-report
- How to end your working shift
- Locking the till and switching cashiers
- What happens if the internet goes down
Waiter and floor
The waiter screen, tables, bills, splitting the bill and reservations.
- How to sign in to the waiter screen
- What the table screen shows
- How to take an order at a table
- Serving dishes in order (courses)
- Dish statuses and marking "Served"
- How to print a bill for the guest
- How to close a table's bill
- How to split the bill between guests
- How to move guests to another table
- How to free up a table after guests leave
- Quick check: an order without a table
- How to set up tables and halls
- How to draw a floor plan
- Table reservations
Kitchen (KDS)
The kitchen display: orders, statuses, stations, colors, sound and kitchen tickets.
- How to open the kitchen display
- How to work with orders in the kitchen
- What's on an order card
- Order colors and cooking time norms
- Stations: separate screens for the kitchen and the bar
- How to cancel an order or item from the kitchen
- Sound for new and late orders
- Printing kitchen tickets
- Working without a kitchen display
Pickup display and QR ordering
A board with the numbers of ready orders, and guests ordering by QR code.
Stock
Stock levels, supplies and write-offs, inventory counts, purchase orders and suppliers.
Reports and finances
Sales, products, ABC analysis, P&L, shifts, cash collection, timesheet and expenses.
Staff and access
Staff, PIN codes, access roles, permissions and percentage of sales.
Locations and settings
Venue type, operating modes, bonuses, service charge, notifications and currency.
Plan and billing
Free trial, prices, topping up your balance with Payme and Click.
Common problems
What to do if something doesn't work, and how to contact support.