QvonHelp Center

How to cancel an order

Cancel from the Queue with a reason, and the ingredients go back to stock.

  1. 1Open the "Queue".
  2. 2On the order card, tap "Cancel".
  3. 3Pick a reason: "Customer changed their mind", "Cashier mistake", "Out of ingredient" or "Custom reason…".
  4. 4Confirm.

What happens:

  • ingredients deducted by the recipes go back to stock;
  • the cancellation is written to the activity log, and the owner gets a Telegram notification (if notifications are on).

Cancelling a paid order doesn't give the guest their money back. If the guest has already paid, issue a refund.

Removing one item from a table order

On the floor plan, open the table, pick the item and remove it with a reason. You can't remove an item from a paid order, and if only one item is left in a round, cancel the whole round.

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