How to cancel an order
Cancel from the Queue with a reason, and the ingredients go back to stock.
- 1Open the "Queue".
- 2On the order card, tap "Cancel".
- 3Pick a reason: "Customer changed their mind", "Cashier mistake", "Out of ingredient" or "Custom reason…".
- 4Confirm.
What happens:
- ingredients deducted by the recipes go back to stock;
- the cancellation is written to the activity log, and the owner gets a Telegram notification (if notifications are on).
Cancelling a paid order doesn't give the guest their money back. If the guest has already paid, issue a refund.
Removing one item from a table order
On the floor plan, open the table, pick the item and remove it with a reason. You can't remove an item from a paid order, and if only one item is left in a round, cancel the whole round.
More in this section
- How to sign in to the till
- How to open a register shift
- How to ring up an order
- Sizes, add-ons and item comments
- Dine in, takeaway, table or delivery
- "Send to kitchen" or "Pay": what's the difference
- How to take payment
- Discounts, tips and service charge
- Guests and bonuses
- How promotions work on the till
- Order queue: statuses and handing over
- How to add items to an existing order
- How to issue a refund
- Stop list: how to take an item off sale
- Cash deposits and withdrawals (cash pickup)
- How to connect a receipt printer
- How to reprint a receipt
- How to close the shift and what's on the Z-report
- How to end your working shift
- Locking the till and switching cashiers
- What happens if the internet goes down
Didn't find the answer?
Write to us and we'll help you sort it out.