How to issue a refund

You need the "Refund" permission (cashiers, administrators and the owner have it by default).

1. 1Tap "More" → "Refund by receipt".
2. 2Enter the order number. You can only search orders from the current shift.
3. 3Enter the "Refund amount". You can refund part of it: the till shows how much is "Already refunded", and you can't refund more than what's left.
4. 4Pick the refund method and, if you like, write a reason.
5. 5Tap "Issue refund".

The order total goes down, and the refund is written to the activity log.