QvonHelp CenterOrder queue: statuses and handing over
Where to see all current orders, move them through statuses, take payment and hand them over.
The "Queue" button at the top of the till shows all of the location's current orders. The number on it is the order count.
An order card shows: the number, a timer (turns red after 5 minutes), items with add-ons and comments, and an "Unpaid" badge.
Buttons on the card
- "New → In progress → Ready": moves the order to the next status. After "Ready" the order counts as handed over and leaves the queue.
- "Pay · amount": take payment for an order that was sent to the kitchen without payment.
- "Cancel": see How to cancel an order.
If you use the kitchen display, the cook changes the statuses. The till sees them in the Queue, and guests see them on the pickup display.
More in this section
- How to sign in to the till
- How to open a register shift
- How to ring up an order
- Sizes, add-ons and item comments
- Dine in, takeaway, table or delivery
- "Send to kitchen" or "Pay": what's the difference
- How to take payment
- Discounts, tips and service charge
- Guests and bonuses
- How promotions work on the till
- How to add items to an existing order
- How to cancel an order
- How to issue a refund
- Stop list: how to take an item off sale
- Cash deposits and withdrawals (cash pickup)
- How to connect a receipt printer
- How to reprint a receipt
- How to close the shift and what's on the Z-report
- How to end your working shift
- Locking the till and switching cashiers
- What happens if the internet goes down
Didn't find the answer?
Write to us and we'll help you sort it out.