QvonHelp CenterAn order didn't show up on the kitchen display
Why the cook doesn't see an order and what to check.
- 1An item with no preparation: items of the "Resale" type aren't sent to the kitchen.
- 2The KDS is turned off in the location settings: then orders are considered ready right away.
- 3A different station is selected: at the top of the kitchen display, choose "All stations" or the station you need.
- 4The till is offline: the order will arrive once the till syncs (the till shows an "Offline" label).
- 5The kitchen tablet has no connection: the corner of the screen will say "no connection". Check the Wi-Fi and refresh the page.
- 6The kitchen display is open for another location: check the link in Settings.
More in this section
Didn't find the answer?
Write to us and we'll help you sort it out.