Cash discrepancy when closing a shift

Expected balance = opening float + cash payments + deposits − withdrawals.

Common reasons for a discrepancy:

• money was taken from the till but no withdrawal was recorded, see Deposits and withdrawals;
• a card payment was entered as cash or the other way around;
• cash was handed back for a refund, but the expected balance doesn't account for it;
• a mistake when giving change.

See the history of shifts and discrepancies in the Shifts report.